Last updated: August 4, 2026

This policy explains how refunds and cancellations work for services purchased from Eco Sapphire. Because we sell digital SEO services rather than physical products, our policy differs from a typical retail returns policy — please read it before placing an order. Questions can be sent to info@ecosapphire.com.

1. Before Work Has Started

If you request a cancellation before we have begun any work on your order (audit, research, copywriting, technical implementation, outreach, etc.), you are entitled to a full refund. Contact us as soon as possible at info@ecosapphire.com with your order number.

2. Once Work Has Started

Many of our services involve time, research, or third-party costs (such as backlink placements or content production) that begin shortly after purchase. Once work has started:

• Partially completed work is refunded proportionally, based on the portion of the service not yet delivered.
• Fully completed and delivered work (for example, a submitted audit report, published content, live schema markup, or a placed backlink) is not eligible for a refund, since the deliverable has already been provided.
• Link building and guest post placements that have already gone live on a third-party site cannot be refunded, as the placement cost is non-recoverable once published.

3. Monthly Retainers

Monthly management and retainer services are billed for the upcoming period of work. You may cancel a retainer at any time to stop future billing; the current, already-paid month is delivered in full and is non-refundable once work for that month has begun.

4. Unsatisfactory Work

If a deliverable does not match the scope described in the service listing you purchased, contact us within 7 days of delivery at info@ecosapphire.com. We will review the deliverable against the original scope and, where it falls short, either revise the work at no additional cost or issue a partial or full refund at our discretion.

Please note that SEO results (rankings, traffic, or sales) are influenced by factors outside our control and are not, on their own, grounds for a refund — see our Terms and Conditions for details.

5. How to Request a Refund

Email info@ecosapphire.com with your order number and the reason for your request. We aim to respond within 2 business days.

6. Refund Processing

Approved refunds are issued to the original payment method used at checkout via our payment processor, PesaPal. Processing times depend on your card issuer or mobile money provider and can take up to 10 business days to reflect after we initiate the refund.

7. Contact Us

For any refund or cancellation request, contact us at info@ecosapphire.com or support@ecosapphire.com, or by mail at Bogani, Karen, Kenya.