Last updated: August 4, 2026
This Privacy Policy explains how Eco Sapphire (“we,” “us,” or “our”) collects, uses, and protects information when you visit ecosapphire.com or purchase our e-commerce SEO services. If you have questions, contact us at info@ecosapphire.com.
1. Information We Collect
We collect information in the following ways:
- Information you give us directly — such as your name, email address, phone number, and message content when you fill out our contact form, place an order, or create an account.
- Order and payment information — including billing details and a record of items purchased. Card and mobile money payment details are collected and processed directly by our payment processor, PesaPal; we do not store your full card number on our servers.
- Access you provide us for service delivery — such as logins or permissions to your store, Google Search Console, or Google Merchant Center, provided solely to complete the service you ordered.
- Automatically collected data — such as your IP address, browser type, device information, and pages visited, collected via cookies and analytics tools (including Google Analytics) when you browse the Site.
2. How We Use Your Information
We use the information we collect to:
- Process and deliver the services you order;
- Communicate with you about your order, account, or support requests;
- Send you service-related updates and, where you’ve opted in, newsletter content about SEO tips and our services;
- Improve the Site, our service offerings, and user experience;
- Detect and prevent fraud, abuse, or security issues; and
- Comply with legal obligations.
3. Cookies
Like most websites, we use cookies and similar technologies to keep the Site and shopping cart functioning correctly, remember your preferences, and understand how visitors use the Site through analytics. You can disable cookies in your browser settings, though some parts of the Site (such as checkout) may not function properly without them.
4. How We Share Information
We do not sell your personal information. We share information only with:
- Service providers who help us run the Site and deliver our services, such as our hosting provider, our payment processor (PesaPal), and analytics providers (such as Google Analytics);
- Third-party platforms directly relevant to the service you ordered (for example, submitting a sitemap to Google Search Console on your behalf); and
- Legal authorities, where required to comply with the law or protect our rights.
5. Data Retention
We keep order and account information for as long as needed to provide our services, meet legal and accounting obligations, and resolve disputes. Contact form submissions and inquiries are retained only as long as reasonably necessary to respond to and follow up on your request.
6. Your Rights
Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, or to object to certain uses of it. To make a request, email info@ecosapphire.com. We will respond within a reasonable time.
7. Data Security
We take reasonable technical and organizational measures to protect your information, including encrypted checkout (SSL/TLS) and restricted access to store data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our Site and Services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
10. Contact Us
For any privacy-related questions or requests, contact us at info@ecosapphire.com or by mail at Bogani, Karen, Kenya.